Late at night, a lockout feels bigger than it is. Knowing what happens next helps.
The call
The dispatcher asks where you are, what's locked (home, car, business) and anything that makes it urgent: someone inside, a child or pet, an unsafe spot. Then you get an approximate estimate based on what you've described.
While you wait
Stay somewhere lit. In your car with the doors locked, at a neighbor's, inside a store if you're in a parking lot. Keep your phone charged; the locksmith may call to find you.
At the door
The locksmith looks at the lock and confirms the price before starting. Most residential and vehicle lockouts can be opened without damage. A few high-security locks need drilling, and you'll be told before that happens.
Proving it's yours
Expect to show ID with the address, or the vehicle registration. It's for your protection as much as anyone's.
Paying
You pay the locksmith directly: the $29 service call fee plus labor and any hardware, as on the price list. Major credit cards accepted.
More detail on our emergency locksmith page.
